Shopper safety regulator CCPA on Friday stated it has issued notices to cab aggregators Ola and Uber for unfair trade practices and violation of shopper rights. “We now have issued notices to each Ola and Uber. Many of the shopper complaints obtained within the final one yr are associated to the deficiency in companies and different unfair commerce practices,” Central Shopper Safety Authority (CCPA) Chief Commissioner Nidhi Khare advised PTI.
In a gathering held on Might 10 with cab aggregators, the federal government had warned of strict motion except they enhance their techniques and redress rising shopper complaints.
“We advised them concerning the rising shopper complaints towards their platforms. We gave them the statistics additionally. We now have requested them to enhance their system and redress the buyer complaints in any other case the competent authority will take strict motion,” Shopper Affairs Secretary Rohit Kumar Singh had stated after the assembly.
The assembly was attended by representatives of Ola, Uber, Meru, Rapido and Jugnu.
The authority has given 15-day time to answer.
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